Privacy Policy

Desk Solutions, located at Kortrijksesteenweg 307 8530 Harelbeke, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:

Desk Solutions NV
Kortrijksesteenweg 307
8530 Harelbeke
+32 (0) 56760900
www.desksolutions.be

Personal data that we process

Desk Solutions processes your personal data because you use our services and/or because you provide these to us yourself. Desk Solutions also occasionally processes data that customers provide to our customers in the context of a service contract between Desk Solutions and our end customer.

Below you will find an overview of the personal data that we process for our customers:

  • First and last name
  • Cellphone number
  • E-mail address
  • Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
  • Information about your activities on our website


For what purpose and on what basis do we process personal data

Desk Solutions processes your personal data for the following purposes:

For our own customers

  • Handling your payment
  • Sending our newsletter and / or information leaflet
  • To be able to call or e-mail you if this is necessary to be able to perform our services
  • Inform you about changes to our services and products
  • To deliver goods and services to you


For our customers' customers

In the context of support on software solutions, we sometimes gain access to a customer's software. As a result, we sometimes also have access to the personal data in this software. If necessary for the service and in mutual consent with the controller, we receive copies of databases on which support must be performed. These copies will not be kept for longer than necessary for the performance of the specific services.

Automated decision making

Desk Solutions does not make decisions on the basis of automated processing about matters that can have (significant) consequences for people. These are decisions that are made by computer programs or systems, without a human being (such as a Desk Solutions employee) among them.

How long we keep personal data

Desk Solutions does not store your personal data for longer than is strictly necessary to realize the purposes for which your data is collected.

  • First and last name

During the execution period of the agreement or the time required to reach the goal. This data is stored in the context of the maintenance contract between the company and Desk Solutions and for informing about our services and products.

  • Cellphone number

During the execution period of the agreement or the time required to reach the goal. This data is stored in the context of the maintenance contract between the company and Desk Solutions and for informing about our services and products

  • E-mail address

During the execution period of the agreement or the time required to reach the goal. This data is stored in the context of the maintenance contract between the company and Desk Solutions and for informing about our services and products

  • Other personal data that you actively provide (by creating a profile on this website, in correspondence and by telephone) and that are necessary for the provision of services.

During the execution period of the agreement or the time required to reach the goal. This data is stored in the context of the maintenance contract between the company and Desk Solutions and for informing about our services and products

Sharing of personal data with third parties

Desk Solutions does not sell your data to third parties and only provides this if this is necessary for the implementation of our agreement with you or to comply with a legal obligation. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data.

Cookies, or similar techniques, that we use

Desk Solutions uses Google Analytics therefore we use cookies to track te performances of our website. does not use cookies. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously saved via the settings of your browser.

Links to other websites

On our website may contain links to other websites of Desk Solutions, partners, professional and government organizations and publications. Although we only try to link to websites that share our high standards and respect for privacy, we are not responsible for the content, security or privacy treatment of other websites.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or to object to the processing of your personal data by Desk Solutions and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to privacy@DeskSolutions.be. To ensure that the request for inspection has been made by you, we request that you send a copy of your proof of identity with the request. Make your identity card passport number and national register number black in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.

 

How we protect personal data

Desk Solutions takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not properly protected or there are indications of abuse, please contact our customer service or via privacy@DeskSolutions.be